Privacy
Policy — c7cc
At c7cc, your privacy is taken seriously. This Privacy Policy explains precisely what personal data we collect when you use our platform, how that data is stored and processed, who it may be shared with, and what rights you hold over your own information. We are committed to handling your data with transparency, care, and respect.
No Data Sales — Ever
c7cc does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. Your data exists solely to support the delivery and improvement of our platform services.
256-Bit SSL Encryption
Every connection to c7cc is protected by industry-standard 256-bit SSL/TLS encryption. This covers your login session, deposit transactions via bKash, Nagad, and Rocket, as well as all KYC document uploads.
Your Data, Your Control
You have the right to access, correct, export, or request deletion of your personal data at any time by contacting [email protected]. c7cc will respond to all data subject requests within 5 business days Bangladesh Standard Time.
Secure Data Storage
All personal data held by c7cc is stored on access-controlled servers with restricted personnel access. Database records are encrypted at rest and in transit. KYC documents are purged from our systems once verification is complete and the mandatory retention period has elapsed.
Transparent Cookie Use
c7cc uses cookies strictly for session management, platform performance analytics, and fraud prevention. We do not use third-party advertising cookies. Full details of every cookie category used on c7cc are disclosed in the Cookies section of this policy.
Dedicated Privacy Support
Our privacy support team handles all data-related queries in English and responds within two hours BST on business days. Reach us at [email protected] for any privacy concern, data access request, or complaint.
Data We Collect
When you register, use, or interact with the c7cc platform, we collect certain categories of personal data. We collect only the minimum data necessary to deliver our services, comply with applicable legal obligations, and maintain the security and integrity of the platform. The categories of data we collect are described below.
| Data Category | Examples | Collection Method |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, nationality, NID / passport number | Provided directly during registration or KYC verification |
| Contact Data | Email address, Bangladeshi mobile number, city of residence (e.g., Dhaka, Chittagong, Sylhet) | Provided directly during registration |
| Financial Data | bKash / Nagad / Rocket wallet number, bank account details, transaction history in BDT | Provided when making deposits or requesting withdrawals |
| Technical Data | IP address, browser type, device type, operating system, session timestamps | Collected automatically when you access c7cc |
| Usage Data | Games played, bet amounts, session duration, pages visited, click patterns | Collected automatically via platform analytics |
| Communications Data | Support ticket content, emails sent to [email protected], live chat transcripts | Provided directly when contacting c7cc support |
| Verification Documents | National ID card scans, passport copies, mobile wallet statements, utility bills | Uploaded by the Player during KYC verification |
Data We Do Not Collect: c7cc does not collect full card numbers, CVV codes, or banking PINs. Payment card transactions are processed via PCI-DSS compliant third-party payment gateways; c7cc receives only a masked transaction reference and confirmation status. We do not collect biometric data beyond what is inherent in submitted identity document photographs.
Minors: c7cc does not knowingly collect any personal data from individuals under the age of 18. The platform is strictly for adults aged 18 and above. If we become aware that data from a minor has been collected, it will be deleted immediately and the associated account closed.
How We Use Your Data
c7cc processes your personal data only for specific, legitimate purposes. We do not process your data in ways that are incompatible with the purpose for which it was originally collected. The following table describes each processing purpose and the legal basis on which we rely.
| Processing Purpose | Legal Basis |
|---|---|
| Account registration and management — creating your account, verifying your identity, managing your profile settings | Performance of a contract (your registration agreement with c7cc) |
| Processing deposits and withdrawals — transferring funds via bKash, Nagad, Rocket, Upay, and Bangladeshi bank channels | Performance of a contract; compliance with financial transaction obligations |
| KYC and age verification — confirming that you are aged 18 or above and that your identity matches your payment method | Legal obligation; responsible gaming compliance |
| Fraud prevention and platform security — detecting unauthorised access, multiple accounts, bonus abuse, and suspicious transactions | Legitimate interest (protecting c7cc and its players from fraud) |
| Customer support — responding to your queries, resolving disputes, and processing self-exclusion requests | Performance of a contract; legitimate interest |
| Platform analytics and improvement — understanding how Players use c7cc to improve game selection, payment flows, and interface design | Legitimate interest (improving the platform for all users) |
| Promotional communications — sending bonus offers, seasonal promotions (e.g., Eid, Pohela Boishakh), and c7cc news to opted-in Players | Consent (you may withdraw consent at any time by emailing [email protected]) |
| Responsible gaming monitoring — identifying patterns of at-risk gambling behaviour and enforcing self-exclusion periods | Legal obligation; legitimate interest (player welfare) |
c7cc does not use your personal data for automated decision-making that produces legal or similarly significant effects on you without human review. Where automated systems flag an account for potential fraud or policy breach, a member of the c7cc compliance team reviews the flag before any Account action is taken.
Data Sharing & Disclosure
Core Principle: c7cc does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. Data is shared only with parties who require it to deliver the specific service described below, and only to the minimum extent necessary.
In the course of operating the c7cc platform, your data may be shared with the following categories of recipients:
- Payment Service Providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and card networks (Visa, Mastercard) — solely to process your deposit and withdrawal transactions. These providers operate under their own privacy and security policies and are bound by applicable financial regulations.
- KYC and Identity Verification Partners: Third-party identity verification services that assist c7cc in confirming the authenticity of documents submitted during KYC. These partners are contractually prohibited from using your data for any purpose other than the specific verification task.
- Game Software Providers: Providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive session tokens and anonymised gameplay identifiers necessary to deliver their games within the c7cc platform. These providers do not receive your full identity or financial data.
- IT Infrastructure and Security Providers: Cloud hosting, DDoS protection, and cybersecurity vendors who process data on c7cc's behalf under strict data processing agreements.
- Legal and Regulatory Authorities: c7cc will disclose personal data to law enforcement, courts, or regulatory bodies where required by applicable law, court order, or where necessary to prevent, investigate, or prosecute fraud or other criminal activity.
- Professional Advisors: Legal counsel, auditors, and financial advisors — under strict confidentiality obligations — where necessary for the proper operation of the business.
All third-party data processors engaged by c7cc are required to maintain appropriate technical and organisational security measures and are prohibited from using your data beyond the scope of the specific service they provide to c7cc.
International Transfers: Some of c7cc's technology and game provider partners may be located outside Bangladesh. Where data is transferred internationally, c7cc takes reasonable steps to ensure that adequate data protection standards are maintained by the receiving party, consistent with the level of protection described in this Privacy Policy.
Cookies & Tracking
c7cc uses cookies and similar tracking technologies on its platform. A cookie is a small text file stored on your device when you visit a website. Cookies allow c7cc to recognise your browser, maintain your logged-in session, and understand how the platform is being used so we can improve it. The following categories of cookies are used on c7cc:
| Cookie Type | Required? | Purpose |
|---|---|---|
| Essential Cookies | Always active | Maintain your login session, remember your language preferences, and enable core platform functionality. Without these cookies, c7cc cannot function correctly. |
| Security Cookies | Always active | Support fraud detection, CSRF protection, and bot-mitigation systems. These cookies help c7cc identify suspicious login attempts and protect your account from unauthorised access. |
| Analytics Cookies | Optional (consent-based) | Collect anonymised usage data — pages visited, session duration, error events — to help c7cc understand how the platform is used and identify areas for improvement. Data is aggregated and not linked to your identity. |
| Preference Cookies | Optional (consent-based) | Remember your game preferences, display settings, and betting options so that your personalised c7cc experience is maintained across sessions. |
What We Do Not Use: c7cc does not use third-party advertising or tracking cookies. We do not allow ad networks, data brokers, or social media platforms to place tracking cookies on c7cc pages. Your browsing activity on c7cc is not used to build advertising profiles or sold to retargeting platforms.
Managing Cookies: You can control and delete cookies through your browser settings at any time. Please note that disabling Essential or Security cookies may impair your ability to log in to your c7cc Account or use core platform features. Disabling optional Analytics or Preference cookies will not affect your ability to place bets, make deposits, or access games.
Most modern browsers — including Chrome, Firefox, Samsung Internet, and Opera (commonly used by Bangladeshi mobile users) — provide accessible cookie management tools under their Settings or Privacy menu. Consult your browser's help documentation for specific instructions.
Data Security
c7cc implements a layered set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. While no system can guarantee absolute security, the measures below represent our ongoing commitment to protecting your information.
- Transport Encryption: All data transmitted between your device and c7cc servers is encrypted using TLS 1.2 or higher (256-bit SSL). This applies to login sessions, deposit instructions, KYC uploads, and all platform API communications.
- Encryption at Rest: Sensitive personal data fields — including identity document references, financial identifiers, and account credentials — are encrypted within our database systems using industry-standard symmetric encryption algorithms.
- Access Controls: Access to personal data within c7cc's systems is granted on a strict need-to-know basis. Employees and contractors with data access are subject to confidentiality obligations and background screening. Administrative access requires multi-factor authentication.
- Penetration Testing: c7cc conducts regular security assessments, including vulnerability scanning and periodic penetration testing, to identify and remediate weaknesses before they can be exploited.
- Incident Response: c7cc maintains a documented data breach response procedure. In the event of a confirmed breach affecting your personal data, we will notify affected Players at the email address on their Account within 72 hours of becoming aware of the incident, and take immediate steps to contain and remediate the breach.
- Password Security: Account passwords are stored using one-way cryptographic hashing. c7cc staff cannot retrieve your plain-text password. If you forget your password, a secure reset process is initiated via your registered email address.
Your Responsibility: The security of your Account also depends on the strength of your password and the confidentiality of your login credentials. c7cc will never ask for your password via email, live chat, or any other communication channel. If you receive a message claiming to be from c7cc and requesting your password, please report it immediately to [email protected].
Data Retention
c7cc retains your personal data only for as long as is necessary for the purposes described in this Privacy Policy, or as required by applicable legal obligations. The following retention periods apply as a general guide:
| Data Category | Retention Period |
|---|---|
| Account and identity data | Duration of active Account, plus 5 years following Account closure (to comply with anti-money-laundering record-keeping obligations) |
| Financial transaction records | 7 years from the date of each transaction, in line with standard financial record-keeping requirements |
| KYC verification documents | Purged within 90 days of successful verification, unless an ongoing investigation or legal hold requires extended retention |
| Support communications | 3 years from the date of the last communication in a support thread, after which transcripts are anonymised or deleted |
| Gameplay and session logs | 2 years from the session date, after which logs are aggregated and anonymised for analytics purposes |
| Marketing preferences | Until you withdraw your consent, at which point your marketing preferences are updated immediately and your contact details removed from active mailing lists within 48 hours BST |
Where data is retained beyond your Account closure date purely to satisfy a legal obligation, c7cc restricts access to that data to the minimum number of authorised personnel necessary to fulfil the specific obligation. The data is not used for any other purpose during the extended retention period.
When the applicable retention period expires, c7cc securely deletes or anonymises your personal data such that it can no longer be linked to your identity. Secure deletion methods include cryptographic erasure for encrypted data stores and verified overwrite procedures for physical media.
Your Privacy Rights
As a user of the c7cc platform, you hold a set of rights with respect to your personal data. c7cc is committed to respecting and facilitating these rights promptly and without unnecessary delay. To exercise any of the rights described below, please contact our privacy team at [email protected]. We will respond to all valid requests within 5 business days BST.
- Right to Access: You have the right to request a copy of the personal data that c7cc holds about you, together with information about how it is being processed. We will provide this in a structured, commonly used format.
- Right to Rectification: If any personal data held about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. For Account details such as name and mobile number, you may be able to update these directly within your Account settings.
- Right to Erasure: You may request that c7cc delete your personal data where it is no longer necessary for the original collection purpose, where you have withdrawn consent, or where processing was unlawful. Note that this right is subject to c7cc's legal obligations to retain certain data (e.g., financial transaction records) for statutory periods.
- Right to Restrict Processing: You may request that c7cc suspend processing of your personal data in certain circumstances — for example, while the accuracy of the data is being contested, or while an objection to processing is being assessed.
- Right to Data Portability: You have the right to receive your personal data in a structured, machine-readable format and to request that it be transferred directly to another service provider where technically feasible.
- Right to Object: You have the right to object to processing of your personal data where c7cc relies on legitimate interest as the legal basis. Where you object to processing for direct marketing purposes, we will stop that processing immediately.
- Right to Withdraw Consent: Where processing is based on your consent (e.g., receiving marketing emails), you may withdraw that consent at any time by emailing [email protected] or updating your Account notification preferences. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
Identity Verification for Rights Requests: To protect your privacy, c7cc may need to verify your identity before processing a data rights request. We will ask you to confirm details matching your registered Account. This is to ensure that personal data is not disclosed to or deleted by an unauthorised party.
If you are dissatisfied with how c7cc has handled your personal data or a data rights request, you have the right to raise a complaint. Please contact our privacy team at [email protected] in the first instance. We will investigate and provide a substantive response within 5 business days BST.
Contact Our Privacy Team
If you have any questions, concerns, or requests relating to this Privacy Policy or to the way c7cc handles your personal data, please contact our privacy support team. All privacy-related correspondence is handled in English and treated with strict confidentiality.
Privacy Contact: Email our privacy team at [email protected]. Please include "Privacy Request" in the subject line along with your registered Account email address. Response time: within 2 business hours BST on weekdays, within 24 hours on weekends.
When writing to us, please include the following information to help us process your request efficiently:
- Your full name as registered on your c7cc Account.
- The email address associated with your c7cc Account.
- A clear description of your request or concern (e.g., "I wish to request a copy of my personal data" or "I would like to withdraw my marketing consent").
- Any relevant supporting information or context that will help our team locate your records.
c7cc will acknowledge receipt of your privacy request within one business day and will provide a substantive response within 5 business days BST. For complex requests requiring extended investigation, we will keep you informed of progress and provide an estimated resolution date.
This Privacy Policy was last reviewed and updated on 1 January 2026. c7cc reserves the right to update this policy at any time. Material changes will be communicated to registered Players via the email address on their Account. Continued use of the c7cc platform following publication of an updated Privacy Policy constitutes acceptance of the revised terms. 18+
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