c7cc Frequently
Asked Questions

c7cc requires a valid government-issued photo ID to complete KYC verification. Accepted documents include your National ID card (NID), passport, or driver's licence. You will also need to provide a selfie holding the document. Verification is required before processing your first withdrawal and is typically completed within 2 business hours during Bangladesh Standard Time (BST) working hours.

No. c7cc strictly allows only one account per person. Duplicate accounts are detected during KYC verification and payment processing checks. If a duplicate account is discovered, both accounts may be suspended and any associated bonuses forfeited. If you have lost access to your original account, contact [email protected] for assistance rather than opening a new one.

To deposit via bKash on c7cc, log in to your account and go to the Deposit section. Select bKash as your payment method, enter the amount you wish to deposit, and follow the on-screen instructions to complete the transfer from your bKash wallet. Most bKash deposits are credited to your c7cc account within 5 minutes. The minimum bKash deposit is ৳200.

The minimum withdrawal amount on c7cc is ৳500 for mobile wallet methods (bKash, Nagad, Rocket, Upay) and ৳1,000 for bank transfers (Dutch-Bangla Bank, BRAC Bank, City Bank, and others). There is no maximum withdrawal limit for verified accounts, though large withdrawals above ৳50,000 may require additional identity confirmation before processing is completed.

c7cc does not charge any platform fees on standard deposits or withdrawals. However, your mobile wallet provider (bKash, Nagad, Rocket, or Upay) or bank may apply their own transaction charges, which are outside c7cc's control. We recommend checking your wallet provider's current fee schedule. Withdrawal fees, if any, are displayed transparently on the withdrawal confirmation screen before you confirm.

c7cc offers a wide range of cricket betting markets covering BPL (Bangladesh Premier League), IPL, T20 World Cup, ICC tournaments, and international Test and ODI series featuring the Bangladesh Tigers. Available markets include match winner, top batsman, top bowler, total runs, over/under, and live in-play betting. Markets open as soon as official team lineups are announced.

c7cc's slots library features hundreds of titles from leading providers including Pragmatic Play, Microgaming, NetEnt, and Spribe. Games range from classic 3-reel slots to modern 5-reel video slots with bonus rounds, free spins, and jackpot features. You can browse the full collection on the Slots page, filterable by provider, theme, volatility, and RTP percentage.

RTP varies by game and provider. Most slots on c7cc have an RTP between 94% and 97%, meaning for every ৳100 wagered over time, the game statistically returns ৳94 to ৳97 to players. The specific RTP for each game is listed in the game's information panel. High-RTP titles from Pragmatic Play and NetEnt typically sit at 96.5% or above.

The c7cc welcome bonus is available to all new players on their first deposit. The current offer and exact percentage are displayed on the promotions page after you log in. To claim it, opt in during or immediately after your first deposit — the bonus is not automatically applied. Full bonus terms, including minimum deposit and wagering requirements, are shown on the promotion detail page before you claim.

Yes, all c7cc bonuses have an expiry period. The standard expiry for most bonuses is 7 days from the date of crediting — meaning you must complete the wagering requirement within that window. If the wagering is not completed before the bonus expires, the bonus balance and any winnings generated from it are forfeited. The exact expiry date for any active bonus is displayed in your account's Bonuses section.

Yes, c7cc regularly runs cricket-specific promotions tied to major tournaments including the BPL, IPL, T20 World Cup, and ICC events. These promotions typically include enhanced odds on selected matches, reload bonuses for cricket bettors, and prize draws for top punters during the tournament window. Promotional periods are announced in the c7cc promotions section before each tournament begins, so check back regularly during the BPL and IPL seasons.

c7cc operates as a safe and reliable online gambling platform for Bangladeshi players. The platform uses 256-bit SSL encryption on all transactions, stores player funds in segregated accounts separate from operational funds, and employs KYC identity verification to prevent fraud and underage access. All games use certified random number generators (RNG) audited for fairness. c7cc does not share your personal or financial data with unaffiliated third parties.

To self-exclude from c7cc, email [email protected] with the subject 'Self-Exclusion Request', including your registered account details and your preferred exclusion period (6 months, 1 year, or 5 years). Your account will be suspended within one business hour BST. Self-exclusion is binding and cannot be reversed before the period ends. Your real-money balance will be returned to your registered payment method within 5 business days.

If gambling is causing stress, financial difficulty, or relationship problems, c7cc strongly encourages you to use our responsible gaming tools — including deposit limits, session time limits, and self-exclusion — available in Account Settings. You can also contact our support team at [email protected] at any time. Seeking help is a sign of strength, not weakness. Remember: gambling should always be entertainment, never a financial solution.